Q. How do I upload my images?
A. Once you have ordered and gone to check out you will see a button at the bottom of the page which will allow you to browse your computer and upload your image to us.

Q. What kind of printing process is used to generate the artwork?
A. Our canvas is produced using a wide format inkjet printer with eco solvent inks.. This machine can generate images with a maximum resolution of 1440dpi x 1440dpi (giclee quality). It can also print artwork up to 54 inches wide by almost any length.

Q. How lightfast will a print be?
A. We use UV stable inks. these inks will produce a print that is lightfast upwards of 75years (please note this applies to prints that are not placed in direct sunlight).

Q. Does it matter who owns the copyright for an image?
A. You must own the copyright (or have written permission from the owner of the copyright allowing reproduction) before we can print your image (this is an important condition of our standard terms). If the image is a photograph or artwork that you have taken or produced yourself then you own the copyright. If, however, you have commissioned the work (e.g. you have asked a professional photographer or an artist to produce a wedding photograph or a painting) then it is highly likely that you will not own the copyright. But don't worry; if this is the case we are happy to assist you in trying to obtain written permission.

Q. What kind of canvas is used?
A. We use canvas specially developed for high quality inkjet printing and is of the highest quality.

Q. What kind of stretcher bars do you use?
A. We use lipped stretcher bars, supplied with tension wedges. Our frames are 20mm deep and made of kiln-dried pine, from eco managed forests and are "artist quality".

Q. Is the surface of the printed canvas sealed or protected in any way?
A. The printed canvas is sealed (unless otherwise instructed) with two coats of 'liquid laminate'. Each coat is hand applied and the finished surface of the canvas takes on the appearance of a semi gloss varnish finish, as seen on traditional oil paintings. This coating helps enhance the colours of the print,protects the surface from scratching and improves ultraviolet protection. The finished surface is also ‘wipe clean’.

Q. Will I see a proof at any time prior to my print being produced?
A. Prior to finalising your order we will email you the details of a web page you can visit to view a proof. Once you have viewed this page and submitted an acceptance email we will produce your print.

Q. How quickly will I see a proof?
A. We aim to have proofs ready on a next working day basis, however we often have them ready the same day.

Q. How quickly can you deliver art prints?
A. Canvas prints stretched on ¾" bars are dispatched within 5 working days. If you need a print faster than the times noted above please let us know and we will do our best to meet your requirements.

Q. How will prints be packaged for delivery?
A. Prints are bubble wrapped then corner protectors are fitted. Following this, a tough cardboard sheet is cut to size and fixed to the front of the print. Finally, a layer of protective corrugated cardboard is added to the packaging before our courier delivers it your designated address.

Q. Can prints be delivered outwith the UK?
A. Prints can be delivered anywhere in the world. If you require delivery outwith the UK please complete your order form and disregard the UK delivery cost tell us where you want them delivered and we will get back to you with a cost.
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